Shipping Policy

This Shipping Policy explains how ROVECT processes and ships orders placed through our online store.

Order Processing

Orders are typically processed within [1–2 business days] after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time is separate from carrier transit time.

Shipping Destinations

We currently ship to eligible addresses within the United States.

SHIPPING IS NOT AVAILABLE TO ALASKA, HAWAII, PUERTO RICO, P.O. BOXES, APO/FPO ADDRESSES, OR INTERNATIONAL ADDRESSES.

Shipping availability may vary depending on the product, delivery address, carrier coverage, and transportation restrictions applicable to lithium battery products.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will generally be displayed during checkout.

Estimated transit time:

• Standard Shipping: approximately 1–7 business days;
  

Delivery estimates are not guaranteed and may change due to carrier conditions, weather, holidays, regional restrictions, battery transportation requirements, or other circumstances outside our reasonable control.

Lithium Battery Shipping

Some ROVECT products contain lithium batteries and are subject to carrier and transportation regulations.

As a result:

• Certain shipping methods may not be available for battery products;
• Some destinations may be restricted;
• Expedited or air shipping may not be available for certain products;
• Delivery times may differ from those of ordinary consumer goods.

ROVECT reserves the right to select an appropriate carrier or shipping service to safely and lawfully transport battery products.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Tracking Information

Once your order has shipped, tracking information will generally be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after shipment information is created.

Address Accuracy

Please carefully review your shipping address before submitting your order.

ROVECT is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address error, please contact us immediately at [support@rovect.com]. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Delivery Issues

If tracking shows that your order has been delivered but you cannot locate the package, please:

• Check around the delivery location;
• Confirm the shipping address on your order;
• Ask household members, neighbors, building management, or reception staff;
• Contact the carrier for additional delivery information.

If the package still cannot be located, contact ROVECT Support and we will assist with the next steps.

Lost or Damaged Shipments

If your shipment appears to be lost in transit or arrives visibly damaged, please contact us as soon as possible.

For damaged shipments, please keep the original packaging and provide clear photos of the package and product where possible.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or transferred to the carrier, changes or cancellations may no longer be possible.

Multiple Shipments

Items from the same order may occasionally ship separately depending on inventory location, product type, carrier restrictions, or fulfillment requirements.

If your order is shipped in multiple packages, you may receive more than one tracking number.

Contact Us

If you have questions about shipping or delivery, please contact:

ROVECT Support
Email: [support@rovect.com]